This is shaping up to be a flawless travel day, is my first thought as I step off of the shuttle bus into the drizzle and chilly early spring air at the rental car lot next to the Philadelphia Airport.
As a sports fan, I know better than this. You are not supposed to talk about the perfect game or no-hitter with the pitcher in the dugout, as it guarantees a hit next inning when he’s back up on the mound. When the sportscaster talks about the incredible streak of made shots at the free-throw line, the next shot is sure to clang off the iron.
To be fair, it wasn’t a typical travel day.
My son had been asking to see my sister and their kids in Maryland since we saw them when they came to Minnesota in September. When my wife, Jenni, and I looked at the calendar and discovered Spring Break rolled into Easter this year, it seemed like a fantastic opportunity to book a trip to the East Coast.
We decided it would be fun to surprise our children with the trip when we got to the airport. Lucky for us, our daughter had been asking to go on an airplane… anywhere, so the surprise would land with her just as well as it would with him.
*Advice for parents planning to surprise their children with a trip: don’t pack your suitcase the morning of your flight. Yes, you will easily convince yourself that you aren’t procrastinating. You’ll think you’re preserving the surprise by not leaving the clue of a half-packed suitcase lying around. Unfortunately, this will make you panic every time you hear a noise while packing and cause you to question your mental capacity when you look at the random assortment of clothing in your suitcase when you open it at your final destination.
I’d be lying if I said I wasn’t hoping for a more significant reaction from my children. It’s not as though they weren’t excited, but I was hoping for utter shock. What percentage of people have had the experience of being surprised with a trip to the airport on the day of their departure?
The surprise could be the worst destination in the world, say… Madison, WI, and still, I would be in a puddle of tears if I got surprised with a vacation at the airport.
We checked our suitcase without issue despite Jenni packing a bag for her and my daughter that weighed nearly half as much as their combined body weight.
Security took about ten minutes despite the fact we forgot to take tablets out of two of our carry-ons. We found food the kids and Jenni would eat before the flight, right before the hangry river of rage started to flow out of my wife; the Prosecco helped, too.
If your significant other gets “hangry,” do not ask them, “Are you hungry?” When you notice the hanger level starting to rise. I nearly derailed our trip by making this observation about my wife as we stood in line for pizza.
Our flight was on time, and we landed ahead of schedule. When we got to baggage claim, I immediately saw our overweight suitcase making its loops around the carousel and snagged it.
This is why I had the guts to allow myself to take a breath and pat myself on the back in the rental lot.
I walked over to look at the board to find my name and where my rental card would be parked. Instead of a parking space number next to my name, I saw “see desk.”
Most days, I would have been panicked by this message. On this day, it didn’t occur to me that I could ever have an issue traveling ever again.
I entered the small yet clean rental car office. I waited in a short line to talk to one of two representatives helping other customers.
I gave my name as I approached the kiosk and started to wince in preparation for bad news. After some quick clicking on the keyboard, the woman smiled and said, “You reserved an electric car; that’s why you needed to come in here today.”
I did, in fact, reserve a Tesla. It was a secondary surprise for my son and a treat for me. Before you start calling this a humble brag, I will let you know it cost ten dollars more than renting a Toyota Corolla or “something similar” when I reserved the car.
Once everything was settled, the rental car company representative told me they would immediately pull the car up for me.
My family was waiting on the curb when I joined them.
“Daddy, what if they gave us a Tesla?” My son asked as he saw our car weaving through the parking lot.
“Yeah, I don’t think we will get a Tesla, buddy.”
“Yeah, that would be, like, so expensive.”
I smiled and winked at Jenni as we silently acknowledged how perfect that was for the surprise to land even better.
Moments like those make you forget the whining, the fights, and the worry of having kids. Like a stack of napkins that have been blown to the ground by the wind, some of the moments are carried away before you have a chance to remember they existed; others hit the ground and stay put just long enough for you to bend over and grab them, almost as if they were holding on just for you.
If you’re a parent, chase those moments and stomp them to the ground before the wind whisks them away. Pick it up and shove it into your back pocket with the snot cover tissue and fruit snack wrappers because someday you’ll pull it out. It will be the most valuable napkin you have ever held.
When the Tesla pulled up, my son had the look of shock you’d expect to see on someone who just found out they were going on a flight halfway across the country for Spring Break at the airport.
As we pulled up to the booth at the exit of the rental car lot, the attendant scanned the barcode on the dash and said, “It’s not letting me check you out; there is a problem with the car.”
“What does that mean, ‘there is a problem with the car?'” Jenni whisper-shouted at me from the passenger seat.
Twenty-four and a half years of experience with this woman had taught me that the question was not rhetorical, so I repeated it to the attendant.
“I don’t know. Sometimes, there are errors with the car, but we don’t know what they are until a technician looks at it. Let me call my manager.”
“What the fuck does that even mean? Why would they drive a car up to us that wasn’t working?” Jenni continued from the passenger seat, making sure I was seeing the injustice of the situation we were in, and making sure I didn’t fold to the pressure in an effort to make the interaction as smooth as possible.
Usually, that would be a fair concern. However, I rented this car for my son, who had, just a week earlier, counted every Tesla we saw on the road throughout a thirty-minute drive. Leaving the rental car lot in something other than a Tesla was impossible.
The attendant wrapped up the call with his manager, “Yeah, you are going to have to bring the car back in and pick a new one. Good news, you’re getting a complimentary upgrade to any sedan in that row.”
“This is a Tesla… upgrade… Tesla!” is all I can hear from the whisper-yelling from the passenger seat.
“So, you’re saying there’s a problem with the car, not with my reservation?”
“Right. I know you really want to drive the Tesla, but you’re not going to be able to today.”
I hadn’t said anything about being excited to drive the Tesla, so this comment convinced me I would need to have a conversation with someone else. He directed the line of cars behind me to back up so I could return the vehicle.
“Do you want me to go talk to them?” Jenni asked. I would typically respond with an enthusiastic “yes,” but since going with the flow would have ruined my son’s day, I let her know I would handle it.
I returned to the rental car office and approached the woman who had assisted me the first time. I told her I wasn’t allowed to leave with the Tesla. She looked as confused as I was by this news and told me she would investigate. She went to the back room to discuss the situation with her manager.
I stood in the empty office waiting and rehearsing how I would get ‘tough’ if the answer was anything other than renting us the Tesla when my phone rang. I looked at the screen to see a call from an unknown number in Philadelphia and answered.
“Hi, Mr. Severson. This is Janet with Delta Baggage Services. Did you take the wrong luggage after your flight from Minneapolis today?”
I didn’t have to think about it as I closed my eyes and tilted my face skyward, “Most likely.”
“Have you left the airport, sir?”
“No, I’m at the rental car lot right now, but I can be back as soon as I have my rental car.”
She told me where to go to return the stranger’s suitcase I had in my possession and get my actual suitcase while I apologized profusely.
My anxiety, which is typically paired with my travel, was finally served. I had to jinx it by slowing up before I crossed the finish line and was now facing my punishment.
The woman returned from the back room, and I readied myself for battle. Fortunately for me, there would be no battle as she explained that she had missed a step in renting an electronic vehicle out to me.
As Jenni and our kids had never gotten out, I returned to the car to see “On Rent” written with white car chalk on the two back windows. The attendant from the booth had come around and written this to ensure we didn’t leave the lot in the Tesla. Having that written on both the windows took some fun out of driving it, but I had a suitcase to return.
We parked near the Philadelphia airport’s arrival doors in an area with few cars, hoping no one would walk through to tell Jenni she needed to move the vehicle.
I ran down the sidewalk and through baggage claim like a former Heisman Trophy winner to return the stolen luggage, convinced I was about to get an earful from an Eagles fan.
I found the Delta Baggage office and was relieved not to see anyone obviously waiting on their luggage. I found Janet, who assured me this kind of thing happens all the time.
“You have morons flying in from Minnesota all the time?”
Janet stared at me, not getting my joke. A hand reached from behind me and rolled what I thought was my suitcase away.
I turned and stood face to face with the man whose luggage I had taken. He looked to be in his late twenties. He stared at me with a vacant look. He wasn’t mad, but he didn’t have a look of understanding either.
“I am so unbelievably sorry.”
No change in expression.
I then did something I had never done before in my entire life: I pressed my palms together in front of my chest and started doing these twenty-degree bows as I repeated, “I’m so sorry,” multiple times.
Still nothing.
I was about to turn to Janet to gauge how this interaction was going from a third party’s vantage point. Before I could do that, a younger man leaned his head through the door and, with a thick accent, said, “It’s okay.”
“Are you sure? I’m so sorry, I was trying to figure out where to catch the shuttle for the rental cars and I grabb…”
“It’s. Okay,” the second man interrupted. The other man flashed me a quick grin before he turned, and they walked away.
Turning toward Janet to grab my bag, I said, “I’m just going to get out of this airport before anything else goes wrong.”
“It really happens all the time,” Janet called after me as I walked away.
“I really doubt that,” I said to myself as I began my way back to the rental car with the correct suitcase this time.
People often use hyperbole when discussing what they would do for their children. Parents make statements like, “I’d step in front of a bus for my child” or “I’d take a bullet for my kids,” and I always think: but would you?
It’s not that I am questioning their love. Instead, it’s usually because those statements are uttered after something mundane occurs. It’s easy to claim you’d do anything, but we don’t get to know what we would do until those moments present themselves.
Now, I can tell my kids, honestly, “I would have a stern conversation with a rental car agent for you.”
Because even though it didn’t happen, I was ready. I was prepared to say what needed to be said to ensure my son got to ride in a Tesla.
I had a short time to come up with what I would say, and it was good. If said with the correct tone of voice, I would have gotten the Tesla and most likely gotten a discount. It’s a short statement that is to the point and could get me out of even the stickiest of situations.
Since I didn’t use it, I figured here is as good a place as any to share it:
“I’m going to go get my wife.”
Cheers.